Refund policy
We want you to be completely satisfied with your crochet flower bouquets from SepalVow. Because our products are handcrafted pieces of art, please review our policy carefully:
Return Policy Due to the delicate nature of handmade crochet flowers and hygiene considerations, we do not accept returns based on personal preference, color choice, or "change of mind."
However, we are here to assist if your order arrives with the following issues:
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The product was damaged during transit.
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You received the wrong item (style or quantity does not match your order).
Please contact our customer service team within 7 days of delivery. Kindly include your order number and clear photos of the damaged or incorrect item so we can process your request.
Refund Process
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Once we receive and review your request, we will notify you via email regarding the status of your refund.
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If approved, your refund will be automatically processed to your original payment method. Please note that it typically takes 5-10 business days for the funds to reflect in your account, depending on your bank or card issuer's processing time.
Contact Us If you have any questions regarding your order, please do not hesitate to contact our support team at: Email: osbxbxhsushdbdbddhdh@gmail.com